• Tele-account management of our customers to develop quality sales opportunities (through inbound and outbound contact) and grow revenue
• Maintains a breadth of interaction across all dedicated accounts but ability to focus engagement on the high-revenue potential customers and build solution selling framework
• Builds relationships and rapport with our customers and develops an understanding of the customer’s business to establish credibility
• Responsible for managing the customer ‘contact’ satisfaction and providing a consistent experience for customers
• Reviews and manages customer’s Activities and opportunities to maximize effectiveness and the productivity of the customer contact time
• Ability to establish quality time with Decision Maker Contacts (BDM or TDM as relevant) and address their business interests
• Probes and explores customer’s opportunities and challenges through effective questioning and active listening; establishes an identified need; proposes relevant Microsoft solutions or licensing options to generate interest and creates a solid value proposition
• Responsible for maintaining current solution, GTM and licensing knowledge; understanding Microsoft’s big bets and strategic direction to provide relevant advice and customer offerings
• Active follow-up of self-generated opportunities to establish partner progress and customer satisfaction
• Responsible for maintaining the data integrity of the dedicated Accounts and Contacts; accuracy and clarity of data entered in the CRM tool
• Follows escalation / transfer and complaints procedures and works within defined Service Level Agreements; sets appropriate customer expectations
• Actively participates in trainings and briefings; committed to self-development and continuous improvement
• Provides support for new recruits and openly shares best practices for the benefit of the Sales Rep community

Skills

• 3+ years sales experience preferably in IT and technology sales
• Fluent oral and written English

Ideally the candidate will possess;

• A degree equivalent - preferably in Business or IT
• Account Management experience
• Experience in the IT industry
• Basic understanding of business finance and general business concepts
• IT Channel experience and B2B solution selling would be an advantage